Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
How ~ When ~ Where We Shipping Our Sandals
We are located in Naxos Island Greece in the Cyclades area in the Aegean Sea. We ship our products ALL OVER the world with DHL Express. If you buy two (2) items and up the Shipping Cost is FREE. If you buy one (1) the shipping is paid by the customer according to the country you locate.
For example some of the major Shiping Costs: United Kingdom Cost: 25€ USA: 30€ Europe: 20€ Australia: 45€ New Zealand: 45€ Israle: 25€ Rest of the World: 30€~45€
Average Shipping Time
UK- 2-5 – Days | USA – 4-6 ~ Days | Australia – NZ – 6-10 ~ Days
Europe ~ 3 Days | Rest of The World 5-10 ~ Days
Customs - DHL Express - Hellenic Post
We ship Monday to Saturday we serve orders made before 12:00 Greek Time.
We ship our products as a gift. You will not pay extra for customs.
The products we have in stock we ship the same day. Sandals we have to make take 1-2 days to make and after we ship them.
We provide you with a DHL tracking number once we ship them.
Remote Area: If you are located in a remote area, we will contact you first providing the closed DHL Point for you in order to pick it up by yourself (locker). If not we will send them with the Hellenic Post providing also tracking Number. Greek Posts is also trust and reliable but it will take a bit longer than DHL.
How to Order?
Browse our shop page and find your desired product.
Select your color and size and add it to cart.
Follow the checkout process.
How do I use a coupon on my order?
On the first step of the checkout process you will see an field with the text “do you have a coupon” add your coupon code and hit “Apply coupon.
Not Happy & You Want to Return Our Sandals.?
You can return your pair of sandals by posting at the following address
Pagonis Greek-Sandals
Pagonis Leather
Old Post Street
Greece – Naxos -Cyclades Hellas
Postcode: 84300
Phone: +302285024501
We don’t provide Return Label ~ shipping cost paid by the customer
EU-Customs-Regulations
If you send the sandals from Non-EU country the sandals will stop in Greek Customs and fees will apply in order to get back to us. So please add the smallest amount of the prices when you send them back 20$~£. Don’t add any invoices inside send us a gift.
Once the Sandals come back to us we will refund or change them.
Asking for a Refund – We will refund the cost of the sandals minus the fee from customs if you are outside the European Union.
Change Size or Colour – Shipping cost Paid by the customer through PayPal
Send back the Whole Order – Refund the cost of the sandals and the first shipping cost.
How many days after my purchase can I return a product?
We hope you are happy with you order. If your purchase is not exactly what you are looking for you have 14 days from receiving your order to arrange your exchange or return.